Short answer: Before you buy, read the live refund policy (page header about August 18, 2026): after successful payment, fees are generally non-refundable; file any request within 3 days (72 hours); approved special-case refunds deduct an 8% processing fee. Forgotten renewals are generally not reviewed.
Start on Seedance 2.5, keep the refund policy open beside checkout, and skim plan pricing so the window and fee are clear before you pay.
Last checked: November 2, 2026 against the on-site refund policy and pricing page.
What should you verify before checkout?
Treat refunds as a pre-purchase checklist, not a backup plan. Note the payment timestamp you will get at checkout, cancel renewals early if you only want one cycle, and never assume a quality complaint alone unlocks a refund outside the published special cases.
| Pre-checkout check | Why it matters |
|---|---|
| Open the live refund policy | Wording and dates on that page control the window |
| Confirm 3 days / 72 hours | Late requests are generally not accepted |
| Expect 8% if a special case is approved | Processing fee is deducted from refunded amount |
| Default = non-refundable after payment | Subscriptions, packs, renewals, upgrades |
| Forgotten cancel ≠ special case | Generally not reviewed under the policy |
How do you submit a refund request?
Use only the contact path printed on the refund policy page. Submitting inside 72 hours does not guarantee approval. Billing and refund reviews often take about 3–5 business days once a request is filed.
- Confirm you are still inside 72 hours of successful payment.
- Re-read the live policy (last published header around August 18, 2026).
- Gather receipt, payment time, and a short factual reason that matches a listed special case if you claim one.
- Submit through the policy’s published contact path—do not invent a separate support channel in this guide.
- Wait for case review; if approved, expect the 8% processing fee deduction.
What counts as a special case vs what does not?
The policy allows case-by-case review for situations such as duplicate charges, certain fraud issues, or when law requires a refund. Automatic renewal charges from forgetting to cancel are generally not treated as reviewable special cases. Always prefer the live policy text over third-party summaries.
How should refunds shape your first paid job?
Keep the first paid clip short so you can judge quality while the 3-day clock is still open. Compare Mini–Pro or pack cards on pricing before upgrading. Sign-up credits, when granted, may cover one test video—still read the estimate and the refund window before any paid upgrade.
What are the common questions about requesting a refund?
How long do I have to request a refund?
Within 3 days (72 hours) of successful payment, per the published refund policy. After that window, requests are generally not accepted.
Are payments usually refundable?
No. Outside law or listed special cases, fees are generally non-refundable after successful payment. Read the refund policy before you buy.
What is the 8% processing fee?
When a special-case refund is approved, the policy deducts an 8% processing fee from the refunded amount.
Does forgetting to cancel a renewal qualify?
Generally no. The published policy does not treat forgetting to cancel as a special reviewable case, unless law requires otherwise.
What should I open before I pay?
Open the product entry, the pricing cards, and the refund deadline on the policy page in separate tabs so the 72-hour clock is visible at checkout.
Where should you go next?
Return to the homepage generator, keep the refund policy bookmarked, and size plans on pricing only after the window and fee are clear.
What sources support this guide?
- Refund policy: 3-day / 72-hour window, 8% fee, non-refundable default (header ~Aug 18, 2026).
- Pricing: Mini–Pro and packs.
- Seedance 2.5 product entry: generator before checkout.