Seedance 2.5

Refund Policy

Seedance 2.5 Refund Policy
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Overview

This Refund Policy explains how Seedance 2.5 and related services (https://seedance2-5.com) handle refunds, subscription cancellations, and payment disputes.

When you purchase credits, a subscription, or another paid service, you agree to this Policy and our Terms of Service.

1. General Rule

Unless otherwise required by applicable law, fees are generally non-refundable after payment is completed.

This rule applies to:

  • One-time credit purchases
  • Subscription fees
  • Automatic renewal charges
  • Plan upgrades or other paid changes

2. Delivery of Digital Services

Seedance 2.5 provides digital services. After payment, the system will generally provide account access, activate the subscription, issue credits, and deliver AI generation features promptly.

If credits, subscription access, or generated results have been delivered or used, we will treat this as evidence that the service has been provided.

3. Subscription Cancellation

You may cancel your subscription to prevent future renewals. Cancellation only affects future billing cycles and, unless otherwise required by law, does not automatically refund fees already paid for the current billing cycle.

If your plan includes time-limited access or credits during the current period, those benefits will generally remain available until the current subscription period ends, subject to the service rules in effect at that time.

4. Circumstances We May Review on a Case-by-Case Basis

In limited circumstances, we may review a refund request individually, including:

  • Duplicate charges caused by a billing error
  • A technical failure clearly caused by our system where the paid service was not successfully activated
  • Fraudulent transactions confirmed by a payment provider or internal investigation
  • Other circumstances where a refund is required by applicable law

Submitting a request does not guarantee that a refund will be approved.

5. Processing Fee

Please note that if a refund is issued under special circumstances, an 8% processing fee will be deducted from your refund amount. This fee covers the transaction costs associated with processing payments and refunds.

6. Chargebacks and Payment Disputes

If you initiate a chargeback or payment dispute, we may use account, payment, delivery, usage, and technical records to respond. These records may include account creation information, payment metadata, subscription activation records, credit issuance records, login or usage history, generation logs, and result delivery records.

If the dispute is ultimately decided in our favor, access restrictions imposed in connection with the dispute may remain in place or be adjusted based on the outcome of our risk review.

7. Contacting Billing Support

For billing questions or refund review requests, contact us:

Please include your account email, payment date, amount, and a brief description of the issue.

Billing questions or refund review requests are typically processed within 3-5 business days.

8. Policy Updates

We may update this Refund Policy from time to time. An updated version takes effect when it is published on this page. Your continued use of the services after an update constitutes acceptance of the revised Policy.